Customer Service

1. Return Policy
2. Shipping Information
3. About Us
4. Store Hours and Directions
5. Sizing Charts

Send Customer Service an E-Mail

1. Return Policy
Terms and Conditions
Our "No Hassle" Refund/Exchange Policy covers any New Merechandise within 30 Daya of Purchase.
We cannort Credit any Worn, Altered, or Mis-Treated Merchandise
We will credit shipping charges to you if we were in error or the merchandise was defective.
Please complete the Retun/Refund forn that was packed with your shipment to receive proper credit. Also, please return manufacturers tags and bags if available.
All shipments must be sent prepaid to:

Frank's Big and Tall Men's Shoop
Rt 35 and Deal Road
Ocean, NJ 07712

If you have any questions please call us tollfree #800-287-8614
2. Shipping Information
Shipping Information

Get your Package Fast

Once we receive your order, you can expect delivery to most addresses in the continental USA in 3-7 business days via standard delivery. For faster delivery, we offer overnight or two day service. If you place your express order by 12 pm EST, your in-stock items will be shipped the next day except for orders placed on weekends and holidays when our warehouse is closed.

Our rates are as follows:

Standard Ground Delivery
up to $50$6.95
$50.01 to $100$8.95
$100.01 to $150$12.95
$150.01 to $200$15.95
$200.01 to $300$17.95
$300.01 and over$19.95
Gift Cards Free
Express Delivery*
Add to Standard Shipping
2nd Day Air$10.00
Next Day Air$20.00

Expedited service available only to the contiguous 48 states. International orders ship UPS International and customer is responsible for actual shipping charges and all applicable duties, taxes and custom fees.

Ground tracking numbers may not appear on UPS website for 1-4 days.


3. About Us

Frank's Big & Tall Men's Shop offers quality name brand clothing in hard-to-find sizes. We are more than happy to outfit someone from head to toe in all the name brands, including Palm Beach, Hart Schaffner & Marx, Polo, Cutter & Buck, Levi Dockers, Rockport, New Balance and many, more.

Our Pant sizes range from a 34 to 80 waist. Our Suit jackets range from a 42 extra long to size 74. Our Footwear sizes start at 9 1/2 and go all the way to size 18. Our Sportswear runs from LT to 5XT, 1XB to 8XB.

We have full time tailors and often times are able to do your alterations while you wait.

Frank's Big & Tall Men's Shop, one of the oldest "Big & Tall" menswear stores in the country has 5 locations in New Jersey.

Frank's Big & Tall Men's Shop is a supporter of many local community efforts including The Foodbank of Monmouth and Ocean Counties, The Jewish Federation, Trenton Thunder baseball team, many local sports teams, volunteer fire and first aid squads, and houses of worship, among many others.

Our mission is to offer quality clothing with superior customer service and tailoring.

4. Store Hours and Directions

Ocean
Middlebrook Shopping Center
1502 State Highway 35 & Deal Road
Ocean, NJ 07712

Phone: 732-922-1525
Fax: 732-922-0706

Click Here for Directions

Store Hours

ocean.jpg
Mon. Tues. Thurs. Sat. 9:30-6
Wed. Fri. 9:30-9
Sunday 10:30-5

Trenton
1902 South Broad Street
Trenton, NJ 08610

Phone: 609-393-7959
Fax: 609-393-1304

Click Here for Directions

Store Hours

trenton.jpg
Mon. Tues. Thurs. Sat. 9:30-6
Wed. Fri. 9:30-9

East Brunswick
Village Green Shopping Center
415 Route 18 South
East Brunswick, NJ 08816

Phone: 732-257-8225
Fax: 732-257-1996

Click Here for Directions

Store Hours

east_brunswick.jpg
Mon. Tues. Fri. Sat 9:30-6
Wed. Thurs. 9:30-9
Sunday 10:30-5

Morristown
30 Lafayette Avenue West
Morristown, NJ 07960

Phone: 973-267-4898
Fax: 973-267-5046

Click Here for Directions

Store Hours

morristown.jpg
Mon. Tues. Fri. Sat. 9:30-6
Wed. Thurs. 9:30-9

Toms River
Dover Mall 2 Route 37 West
Toms River, NJ 08753

Phone: 732-244-1500
Fax: 732-244-1260

Click Here for Directions

Store Hours

tomsriver.jpg
Mon. Tues. Wed. Thurs. Fri. Sat. 9:30-6
Sun. closed

5. Sizing Charts

The two charts below contain sizing information for our garments. If you have previously purchased from Franks Big and Tall, we maintain a record of your purchases and sizes.

Our staff will gladly assist you in making certain the correct size is ordered and shipped. See below for measuring instructions.

How to Measure for Size

size_chart.jpg
SLEEVE
With your elbow bent, measure from the middle of your back, directly below neck, across shoulder and elbow to wrist. Total inches is your sleeve length.

NECK
Take a shirt that fits you well, lay collar flat and measure from the center of the collar buttonhole to the far end of the button.

CHEST
(Use for suit or jacket size) Measure while wearing a shirt. Measure total inches around chest. Tape should be up under arms and straight across the shoulder blades.

WAIST
Measure around waist over a shirt at point where slacks are normally worn.

INSEAM
Take a pair of well-fitting slacks that are similar in style. Lay them flat across a hard surface or table. Measure from the crotch to the bottom of slacks along the seam.

TALL
Neck
Chest
Waist
LT
16 - 16.5
42 - 44
36 - 38
XLT
17 - 17.5
46 - 48
40 - 42
2XT
18 - 18.5
50 - 52
44 - 46
3XT
19 - 19.5
54 - 56
48 - 50
4XT
20 - 21
58 - 60
52 - 54
5XT
22
62 - 64
56 - 58
BIG
Neck
Chest
Waist
1X
17 - 17.5
46 - 48
42 - 44
2X
18 - 18.5
50 - 52
46 - 48
3X
19 - 19.5
54 - 56
50 - 52
4X
20 - 20.5
58 - 60
54 - 56
5X
21 - 22
62 - 64
58 - 60
6X
23 - 24
66 - 68
62 - 64
7X
26
70 - 72
66 - 68
8X
28
74 - 76
70 - 72